Ever wonder if people missed your important announcement or product launch? You might be worried that your announcement has gone unnoticed for too long and your customers have forgotten about it.
What’s the solution? Reminder emails. You can send reminder letter, emails informing users about important announcements, milestones, and events.
They increase awareness and attendance, show that you are organized and professional, and take your work seriously.
This article will explain reminder emails and the best etiquette for creating them. You’ll also find some templates you can use for your purposes.
What is a reminder email, and what does it do?
When deploying marketing strategies, email communication should be a top priority.
You can send confirmation emails to your customers for all purchases, bookings, RSVPs, and events. This ensures that your customers are reassured that everything went smoothly when they sign up for webinars or purchase tickets for future events.
If your events are not happening immediately, reminder emails will be the next step in these customer interactions. Customers will receive reminder emails about events to help them stay on track.
Do not forget to mention their purchase.
It would help if you had everything you need in advance (e.g. Tickets, seating arrangements, and other items they might need.
You will be provided with key information about the event (e.g. speakers, agenda, etc.)
Are you excited about the big day?
Email reminders can be used for other business interactions as well. For example, reminding customers that their annual subscription is about to renew automatically or reminding them that they have not completed a process (e.g., completing an online checkout).
An email reminder can help increase the effectiveness of your email marketing campaigns and improve open rates. This will let your customers know that you care about their business and are available to help them every step of the journey.
These are just a few situations where your customers may benefit from a reminder email.
A very important event is coming up.
Do you remember the event confirmation you sent your customers a few months back? You do, but your customers might not.
An email reminder reminding them that they are coming in X days will help keep them engaged and ensure your event meets their expectations.
A very important event is coming up.
Do you remember the event confirmation email you sent to your clients months ago for a webinar or meeting? You do, but that might not be true for your customers.
You can keep your attendees interested by email reminding them to come back in X days. This will help you ensure that they attend the event as planned.
Recipients are inactive
You want to encourage people to take action if they miss a follow-up or fail to act quickly.
You might remind someone if they fail to confirm their subscription by double opting in.
Automatic renewal/expiration
It might be a smart idea to inform your customers about the expiration date of a service, such as a subscription that expires every year.
Reminder: Countdown
Let’s suppose that your attractive offer is about to end. You can remind yourself of this occasion and use it to close the promotion quickly.
Delivery reminder
You can remind your customers about the delivery of products they have purchased and inform them about similar products that might interest them. You’re creating an opportunity to cross-sell and upsell while keeping your customers informed about their purchase status.
Reminder emails best practices.
This is a list that you should follow when reminding someone.
Select a clear topic line.
Your email subject should clearly state the purpose of the email. This will increase your chances of it being opened. For example, if you remind customers about an event, including the event name is a good idea. (Keep reading to find some reminder email templates for events).
You can also use powerful words such as “important” and “response required” to grab the reader’s attention and make your message stand out in an inbox full of other messages.
Be friendly yet direct.
You may suggest that your customer might have forgotten to do something.
You don’t want your message to be too sweet or disingenuous.
Keep it short
This principle should be a part of all your email marketing campaigns. It is especially important when you are writing reminders. A wall of text will almost certainly stop someone from reading a reminder.
If the information takes longer than two minutes to read, your contact will not care how important it is.
Include a CTA
Although your primary purpose is to remind people about something, there are always opportunities for feedback and engagement.
A CTA button can be added to your email or signed off to help readers get to the bottom.
Choose the best sending time.
The most important factor in email success is timing. It will depend on the circumstances that you are dealing with.
Late payments are generally accepted if reminder emails are sent at least one day before the due date.
We also found that if you wait too long to send your reminder, your chances of receiving a reply can be reduced. Your customers won’t remember what you sent them if they wait too long.
To find the ideal timing, A/B testing the delivery date and hour is a great way to do this. Each case will have a different ideal time to send effective emails. It may be at the beginning or end of the business day. A/B testing the results can help you determine what is most beneficial for your business.
If necessary, follow up with more than one visit.
You don’t have to remind me about missing payments or product launches. If you feel your message is valuable, important, and helpful, it’s okay to follow up.
When sent in a timely manner, a second follow-up email can be a great way to get customers to act and complete the task.
It can be used as a marketing tool.
You can add images or links to featured products if possible and within context. You can also promote upcoming offers or offer incentives to sign up for your social media channels. Ensure images are correctly sized for all email services such as Outlook, Gmail and iCloud.
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