Top 6 Methods to Resolve Brother Printer Offline Problem

A thorough guide on the “Brother Printer Offline” problem and how to fix it

The offline error occasionally occurs in Brother printers. As a result, this blog discusses the causes of this problem and its fixes. We have outlined the steps for both Windows and Mac operating systems in our explanation of “how to fix Brother printer says offline issue.”

Why Do You Face Brother Printer Going Offline Issue?

The Brother printer frequently loses connectivity for a variety of reasons, including:

  • Paper jam problem
  • Blockage of ink or toner
  • There is no default setting for the printer.
  • There is a problem with the network connection between your computer and printer.
  • Because the print task is backed up in the queue
  • Defective or out-of-date printer drivers
  • The offline error could also be displayed if the printer is set to use offline mode.
  • Incorrect print settings

Here’s The Brother Printer Offline Fix Guide:

There are 6 Methods you can follow for fixing offline issues with your Brother printer. 

  1. Set your printer to the default printer.
  2. Terminate every print job.
  3. Restart the printer and configure it online.
  4. The printer driver should be updated.
  5. Firmware upgrade for the printer
  6. Verify your printer.

1). Set your printer to be the default printer:

When you try to print something, the system won’t pick your brother’s printer first if it isn’t set as the default printer.

  • Click Win and R. Enter “control” after typing it.
  • Click Devices and Printers in the Control Panel.
  • Select Set as default printer from the context menu of your Brother printing device under Printers.
  • You have now selected your printer as the default printer.

2) Terminate all print jobs:

You may avoid becoming trapped in the printing queue and being unable to print anything by clearing all open printer tasks.

  • Perform steps a through c of method 2 again.
  • Press the Cancel All Documents button.
  • Press Yes to validate what you just did.
  • d) Shut the window and check to see if the printer returns to regular operation.

3) Restart the printer and configure it online:

If you halt it or turn it offline, your printer won’t operate regularly.

  • Access Control Panel and click Devices and Printers.
  • Choose to See what’s printing from the context menu when you right-click on your Brother printer.
  • Click Printer in the window that appears, then click Open As Administrator.
  • Select the Printer once more. Untick these boxes if you see Pause Printing and Use Printer Offline checked. 
  • Close the window and check to see if your printer is operational once more.

4)Update the printer driver:

Many problems can arise with an outdated printer driver. For your printer to operate effectively, you must make sure the driver is the most recent.

  • Access Control Panel and click Devices and Printers (as method 1 shows).
  • Choose Remove device when you right-click on your Brother device. When a dialogue box appears, click Yes to confirm your action.
  • Navigate to the Downloads page for your device on the Brother official software download website (as shown by steps a and b in method 4).
  • Pick the Full Driver & Software Package option and download it.
  • To install the most recent driver and software for your printer, open the file you downloaded and follow the on-screen instructions.

* Updating your drivers is one of the best ways to solve Brother printer offline or computer problems. This utility can significantly increase computer speed while saving you a great deal of time and effort.

5) Upgrade the printer’s firmware:

To fix various problems with your device, you may occasionally need to upgrade the firmware of your Brother printer.

  • Visit the official Brother software download page. Look up the item you are using.
  • Select the operating system version you are using and press Search on the Downloads page of your printing device.
  • Select the Firmware Update Tool from the Firmware section by scrolling down.
  • Select the Download and Agree to the EULA buttons at the bottom.
  • Open the file and follow the instructions to upgrade the printer’s firmware after the download is complete.

6) Verify your printer:

When you notice your printer is offline, you should also make sure it is turned on or awakened from sleep mode. Check your printer’s LCD panel to see if it displays any error messages that you may fix in the interim.

Try restarting the printer to see if it resolves the issue. Alternatively, you can reset the printer to its factory defaults by following its instructions.

Contact the Brother support team for more help if you run across any issues that you are unable to resolve on your own.


We sincerely hope that this post will be as helpful to you as possible as you look for solutions to the “Brother printer Offline Fix” message problem on Windows. These solutions can help you quickly get rid of issues. 

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